IT Service System Design and Management of Educational Information System
Gang Chen · 2009
This paper try to design structure of IT Service system Design and Management of Educational Information System in University The frame of IT service system is including analysis of users' requirement, IT service management system, IT Service Management System Foundation and IT Service organization. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and user's feedback in service flow, it also provides the decision-making to improve the quality of IT service system.