ANALYSIS AND TRANSLATION OF USER NEEDS FOR ASSISTIVE TECHNOLOGY DESIGN
Ornella Plos, Stéphanie Buisine, Améziane Aoussat, Claude Dumas · Guidelines for a Decision Support Method Adapted to NPD Processes · 2007
Products specialised for disabled people, called technical aid or assistive technology, usually give poor satisfaction to users. We hypothesize that such failures are due both to a lack of understanding of users’ needs, and to a difficulty to translate these needs into data usable by all members of the design team. In this paper, we present an original approach for needs analysis process, combining several complementary methods so that a multi-disciplinary design team could be aware of and account for a handicap situation.