Usability in Finnish ICT industry
Joona Toivanen · 2015
In today’s highly technological world there are devices for every occasion. That is why there is intense competition between developers who often create quite similar kinds of products. One of the multiple ways to stand out from the crowd is to have good usability in their products. By investing on usability companies can make their products better and that can improve their relationship with customers. The goal of this thesis was to find out how ICT organizations in Finland approach usability. This research was conducted by sending a survey to randomly picked Finnish ICT companies and the data was analyzed once the survey was closed. Literature review was also conducted and the results of literature review were reflected on the results of the survey. The results were very positive and most of the respondent organizations did conduct usability evaluation at least at some level. They used multiple usability evaluation methods and they did it at different stages of the product’s life cycle. These organizations seem to understand what usability is, for they all defined it within the lines of most common definitions of usability.