Developing a New Scalable SaaS e-Business Solution with Ticket Management
Marjan Gušev, Sasko Ristov, Kristina Kolic · International Journal for Infonomics · 2015
Modern SMEs (Small and Medium Enterprises) target solutions with electronic automated processes and administration.They would rather use integrated software solutions offered as a service instead of employing specialised staff or administering their own software.In this paper we address E-Business solutions that integrate offers, orders, invoices, and payments.The proposed e-Business solution is based on ticket management features to administer defined process states on the way reaching the final state in the sales and business processes customised for a SME.Here we present life cycles for the processes of ordering, offering, invoicing and payment and give details on SaaS implementation.The offered solution includes a scalable architecture implemented as a cloud SaaS.