Usability testing: too early? too much talking? too many problems?
Morten Hertzum · Research at the University of Copenhagen (University of Copenhagen) · 2016
Usability testing has evolved in response to a search for tests that are cheap, early, easy, and fast. In addition, it accords with a situational definition of usability, such as the one propounded by ISO. By approaching usability from an organizational perspective, this author argues that usability should (also) be evaluated late, that usability professionals should be wary of thinking aloud, and that they should focus more on effects achievement than problem detection.