Root Cause Analysis of Miscommunication Hotspots in Spoken Dialogue Systems
Spiros Georgiladakis, Georgia Athanasopoulou, Raveesh Meena, José Lopes, Arodami Chorianopoulou, Elisavet Palogiannidi, Elias Iosif, Gabriel Skantze, Alexandros Potamianos · 2016
A major challenge in Spoken Dialogue Systems (SDS) is the detection of problematic communication (hotspots), as well as the classification of these hotspots into different types (root cause analysi ...