Achieving integrated IT service management
Akihiko Sakurai · Fujitsu Scientific and Technical Journal · 2007
Increasingly, IT Infrastructure Library (ITIL) practices are being adopted to improve the quality of IT services and reduce operating costs. Fujitsu provides the Systemwalker products that support IT service management according to ITIL best practices. This paper discusses the Systemwalker solutions that implement ITIL-based integrated IT service management, with an emphasis on ITIL service support.