Relational Service Quality Modeling
Vladimir A. Shekhovtsov, Roland Kaschek, Christian Kop, Heinrich C. Mayr · IGI Global eBooks · 2011
The paper argues that using non-first-normal-form (NF2) tables for requirements modeling is a suitable approach for communicating application system issues to stakeholders who have a business background. In particular, such tables are used in an intermediate predesign step residing between requirements elicitation and conceptual design for modeling functional and quality requirements of services and business processes. This approach extends to quality requirements of business processes used for service orchestration.