The Method for Quality of Experience Evaluation of IT Services
Mokkas, Mikhail, Bogdan Ksi̜eżopolski · 2016
Quality of Experience (QoE) is one of the major aspects that service providers focus on during development of their services. However QoE elements that are meant to increase user satisfaction are sometimes contradicting with Quality of Service (QoS) or Quality of Protection (QoP) factors. In order to balance the QoE to QoS or QoP values ratio we propose a method that takes into account various configurations of parameters and their relations and based on their state and values evaluates the QoE levels. The proposed method includes a model which describes the elements, their relations and the stages in which they are defined and used.