Engaging Tensions of Knowledge Management Control
Kevin C. Desouza, Yukika Awazu · Palgrave Macmillan UK eBooks · 2005
Any proficient activity calls for balance, which normally entails striking the right median between extremes. As they say, ‘All work and no play makes Jack a dull boy,’ or ‘Don’t overdo things.’ Management needs to strike the right balance when it comes to deciding how best to control resources, processes, and assets under its purview. Managing knowledge management programs is no different, and entails a judicious balance in managing the tensions of centralization and decentralization.