Information in Organizations
Chun Wei Choo · Oxford University Press eBooks · 2015
This chapter focuses on information behavior in organizational settings. It draws on epistemology, information behavior theory, and organization theory to analyze three clusters of organizational information behavior relating to information needs, information seeking, and information use. It then presents an integrative model of organizational information behavior that links information needs, seeking, and use into a larger cycle of organizational learning. The model highlights the flows of information and experience that can connect or disconnect these elements. The chapter also introduces the concept of an information culture, suggesting that the part of organizational culture that is concerned with information—the values, norms, and attitudes that people have about creating, sharing, and using information—would have a significant effect on organizational information behavior. A typology of information cultures is proposed.