Challenges of a service transition in multi domain environment
Ivana Golub, Branko Radojevic · 2016
Service transition from a development to the full production operations is well defined in best practice documents with a set of steps that must be followed towards the success. Includes a lot of preparations and in advance planning, covering resources, policies, change management, definition of critical success factors and key performance indicators, challenges, risks and many other things. In multi domain environment, with multiple domains and multi nation teams participating in the creation of the service, in parts of service transition such as service validation and testing as well as service operations, the best practice provides two-edge sword. It can at the same time help in understanding and agreeing in individual steps and present a stumbling-stone if followed blindly and literally. The paper presents challenges and guidelines for service transition in a multi domain environment.