Organizing and Defining Your Project Support Office
Robert K. Wysocki · 2012
A Project Support Office (PSO) is a temporary or permanent organizational unit that provides a portfolio of services to support project teams that are responsible for a defined group of projects. There are three types of PSOs: directive project support office; controlling project support office; and supportive project support office. This chapter explains the mission statement, objectives, and functions of all the project support offices, and then discusses the organization and placement of those. The Hub & Spoke organizational structure is the best foundation for expanding and growing an effective PSO for the future demands of complex project management and support. Establishing a PSO can take 6 to 24 months, and one should decide what type of PSO makes sense for the organization.