User-Centered Design of Consumer Products
Martin Groen, Jan Noyes · Ergonomics design and management · 2011
The development of new products and services is vital for commercial enterprise in order for organizations to sustain company performance ( Ernst 2002 ). A recent survey of the consultancy company, Booz Allen Hamilton, indicated that more than 90% of top managers at organizations * in such diverse fields as aerospace, automotive products, pharmaceuticals, and telecommunications mention new product and service development as critical to achieve the enterprise&s;s objectives ( Dehoff and Neely 2004 ).