How do malfunctions in ‘smart environments’ affect user performance?
Ku Ku Narul, Chris Baber · 2014
In this paper, a smart environment is simulated with a projected display is used to support cooking activity in a kitchen of the future. From the point of view of Human Factors, a critical question relates to how users of such a system might cope with its malfunction, either because the system is unable to recognise a person's activity or because it has confused two recipes. This study shows that, even when performing familiar tasks, people can be misled by erroneous information. This suggests that their trust in the advice offered by the system could outweigh their confidence in their own knowledge.