Increasing the Quality of Use Case Definition Through a Design Thinking Collaborative Method and an Alternative Hybrid Documentation Style
Alexandra Matz, Panagiotis Germanakos · Lecture notes in computer science · 2016
Use cases are a critical milestone in the User Centered Design process referring to a list of action steps that define an interaction between two entities sharing a common goal. They express a structural representation of a usage scenario aiming to generate highly usable prototypes and user interfaces of a system or application. However, today, use cases are often not sufficiently created and documented, or they are not in the expected quality. The lack of a step-by-step collaborative approach towards the composition of more inclusive and readable use cases create unnecessary iterations increasing the cost, time, and resources utilization in an organization. Hence, in this paper we propose a Design Thinking collaborative method based on an alternative hybrid use case documentation style that enhances active participation and learning across team members. We emphasize on the methodology and tool and we present the benefits as those extracted from real-life business scenarios.