Usability, Testing, and Ethical Issues in Captive End-User Systems
Marvin D. Troutt, Douglas A. Druckenmiller, William Acar · Advances in end user computing series/Advances in end user computing (AEUC) book series · 2009
This chapter uses some special usability and ethical issues that arise from experience with what can be called captive end-user systems (CEUS). These are systems required to gain access to or participate in a private or privileged organization, or for an employee or member of another organization wishing to gain such access and participation. We focus on a few systems we list, but our discussion is relevant to many others, and not necessarily Web-based ones. The specific usability aimed at in this chapter is usability testing (UT), which we use in its usually accepted definition.