Troubleshooting Process Analysis and Development of Application for Decision Making Enhancement
Kashif Mahmood, Eduard Shevtshenko, Tatjana Karaulova, Eva Branten, Meysam Maleki · Annals of DAAAM for ... & proceedings of the ... International DAAAM Symposium · 2016
Troubleshooting process is often used to diagnose the cause of failed products in the production systems.This method is employed to repair rejected products and to find root causes of problems so that failed products can be usable again.Troubleshooting is one of the most important ways of identifying symptoms of specific problem in a product and also helps to provide remedial action regarding the causes of those symptoms.This research aims to analyze a troubleshooting process and provide enhancement in decision making procedure of troubleshooters which leads to increase the overall productivity of production process.A framework for business process improvement and data cleaner application are developed for this purpose that facilitates to improve the quality of data, quality of decision making process of troubleshooters and reduce the waste of materials.Moreover, AS-IS analysis of troubleshooting process is made based on that analysis TO-BE process flow is also described while a data cleaner application is developed to support the TO-BE process.The outcome of this research is mainly beneficial for manufacturing industry, however further studies may expand the findings to other streams such as service industry.