Responding to and Recovering from Mistakes during Collaboration
Andrew Garland, Neal B. Lesh, Charles Rich · 2003
Successful collaboration requires the participants to maintain mutual understanding of their shared goals and plans. This paper, unlike prior work, addresses how to maintain these mutual beliefs when a user performs a non-contributor, i.e., a mistake or an interruption. We present methods to infer the intentions underlying mistakes, to repair shared plans by adding recovery goals, and to generate utterances that maintain mutual understanding about both non-contributors and recoveries. By explicitly representing recovery goals, our system is able to discuss and achieve recoveries in the same manner as any other subgoal.