What Design Contributes
Ben Shneiderman · 2016
Abstract Design thinking is needed to fashion physical objects such as pottery vases, clothing, or magazine covers, as well as intangibles such as Web pages, business services, or healthcare/wellness plans. Design thinking is tied to deeply understanding human needs, persistently reformulating the given problem, and continuously reconsidering the goals. Design processes often lead to multiple divergent solutions, seek input from stakeholders, and engage in spirited teamwork critiques. At some point, design team leaders acknowledge the limits of time and resources, forcing them to converge on a potential solution.