Quality Evaluation of B2C m-commerce Using the ISO9126 Quality Standard
John D. Garofalakis, Antonia Stefani, Vassilios Stefanis · IGI Global eBooks · 2010
Business to Consumer M-commerce applications, are data-intensive, user-driven, and have increasing needs for accessibility, efficiency, adaptivity, portability and competitiveness. However, their design process still lacks a systematic quality control method. In this chapter we explore m-commerce quality attributes using the external quality characteristics of the ISO9126 software quality standard. Our goal is to provide a quality map of a B2C m-commerce system so as to facilitate more accurate and in detail quality evaluation. The result is a new evaluation framework based on decomposition of m-commerce services to three distinct user-software interaction patterns and mapping to ISO9126 quality characteristics.