The Study of Controller Agency
Sten Jönsson · Oxford University Press eBooks · 2009
This chapter considers the complexity of judgement a controller has to exercise when acting to maintain or re-design accountability structures. It argues that such controller work (as opposed to regular production labour) needs to be done when the situation arises, when the rules of the game are exposed to scrutiny, as it were, and commitments can be mobilized. Three situations to be related to morpho-genesis, morpho-stasis, and a prospect of possible strategic change (where the controller should not intervene) are discussed and methodological conclusions drawn.