Management of Enterprise Quality of Service
Koji Ishibashi, Mikhail Tsykin · Fujitsu Scientific and Technical Journal · 2004
Service level agreements (SLAs) are commonly used to ensure the quality of service (QoS). With the advent of Grid and on-demand computing, QoS management promises to become business-critical. Fujitsu is at the forefront of the industry's QoS management development and standardization efforts. This paper presents some new QoS concepts and techniques, introduces Fujitsu's latest QoS management product-Systemwalker Service Quality Coordinator (SSQC)-and discusses the Application Quality/Resource Management (AQRM) Initiative of The Open Group.