Hot Topic Sensing, Text Analysis, and Summarization
Guillaume Bouchard, Stéphane Clinchant, William Darling · Advances in electronic government, digital divide, and regional development book series · 2014
Social monitoring platforms are software services that enable the rapid analysis of massive amounts of information (mostly text messages) expressed in social networks. Their usage today mostly focuses on marketing industries that need to reach their customers in a proper way. In the e-government domain, however, such tools have mostly been used by political parties as a support to election campaigns, but few have been actually used to provide a comprehensive understanding of the citizens' needs in everyday life. In this chapter, the authors present a set of data analytics tools that can help public authorities to extract and summarize textual content from Internet forums and social media feeds. There are many potential applications of these tools, such as the visualization of the main political discussion in the city, early detection of disagreement with the local politics, and city services connected to social media.