Analysis of Aspects and Star Ratings in Consumer Reviews
Maruthi Prithivirajan, Vivien Lai, Kyong Jin Shim · Singapore Management University Institutional Knowledge (InK) (Singapore Management University) · 2015
This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.