The Myth of the Usability Toolbox
Jennifer Ann Rode · 2003
The concept of a usability toolbox, filled with ready-made techniques waiting to be applied to domain is a mythology of HCI. Usability Evaluation Methods (UEMs) are developed for specific domains, to be used in a specific cultural setting. Development of UEMs for E-Commerce sites must be treated with the same rigor as those developed for Graphical User Interfaces (GUIs).