Evaluation of Information Security Risk Assessment for Internet Banking Among Commercial Banks in Kenya
Collins Odhiambo Ndalo Jowi · American Journal of Networks and Communications · 2016
Kenyan banks have exponentially embraced the use of information and communication technologies in their service provision. They have invested huge sums of money in implementing the self and virtual banking services with the objective of improving the quality of customer service. The study was conducted in the banking environment revealed that attaining high levels of business information integrity and overcoming users’ security fears are of utmost concern. The study has also clearly established that more than coping with a technology change, a risk management strategy should address the issues related to the ethical and social areas. The study concludes that a strategy fit with appropriate, adaptable and sustainable information security solutions that addresses various social, ethical and technological issues would create a positive and secure environment that would welcome information security in banking sectors. In addition, well-formulated management strategies, security policies and data management processes that are developed with the required flexibility are the key aspects to a faultless security solution that could meet tomorrow’s needs as well. In addition future studies should include the customer element to understand security issues from their viewpoint for a comprehensive information security solution in banks in Kenya.