Wearable Probes for Service Design
Aaron Mullane, Jarmo Laaksolahti, Dag Svanæs · 2014
Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation; but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper; we present the ‘wearable probe’; a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey; helping to identify opportunities for service evolution and innovation.