Using IT to Support the Business Integration Client-Service Model: Andersen Consulting
Kenneth L. Kraemer, Jason P. Dedrick · eScholarship (California Digital Library) · 1999
USING IT TO SUPPORT THE USING IT TO SUPPORT THE BUSINESS INTEGRATION BUSINESS INTEGRATION CENTER FOR RESEARCH ON INFORMATION TECHNOLOGY AND ORGANIZATIONS University of California, Irvine 3200 Berkeley Place Irvine, California 92697-4650 AUTHORS: Jason Dedrick Kenneth L. Kraemer CLIENT - SERVICE MODEL: ANDERSEN CONSULTING OCTOBER 1999 Center for Research on Information Technology and Organizations University of California, Irvine 92697 Copyright © 1999: J.Dedrick and K.L. Kraemer Acknowledgement: This research has been supported by grants from the CISE/IIS/CSS Division of the U.S. National Science Foundation and the NSF Industry/University Cooperative Research Center (CISE/EEC) to the Center for Research on Information Technology and Organizations (CRITO) at the University of California, Irvine. Industry sponsors include: ATL Products, the Boeing Company, Bristol- Myers Squibb, Canon Information Systems, IBM, Nortel Networks, Rockwell International, Microsoft, Seagate Technology, Sun Microsystems, and Systems Management Specialists (SMS). The authors thank Bryan MacQuarrie for research assistance. They would also like to acknowledge the cooperation and assistance of several Andersen Consulting executives and managers who agreed to be interviewed and provided vital data and information .