TweetAlert: Semantic Analytics in Social Networks for Citizen Opinion Mining in the City of the Future.
Julio Villena-Román, Adrián Luna Cobos, José Carlos González Cristóbal · International Conference on User Modeling, Adaptation, and Personalization · 2014
In this paper a highly configurable, real-time analysis system to automatically record, analyze and visualize high level aggregated information of user interventions in Twitter is described. The system is designed to provide public entities with a powerful tool to rapidly and easily understand what the citizen behavior trends are, what their opinion about city services, events, etc. is, and also may used as a primary alert system that may improve the efficiency of emergency systems. The citizen is here observed as a proactive city sensor capable of generating huge amounts of very rich, high-level and valuable data through social media platforms, which, after properly processed, summarized and annotated, allows city administrators to better understand citizen necessities. The architecture and component blocks are described and some key details of the design, implementation and scenarios of application are discussed.