Two Gaps instead of One. The interplay between User Experience Engineering and Interaction Design.
Timo Jokela · 2010
The paper identifies three main phases of designing user interfaces: user experience (UX) engineering, interaction design and software development. The paper focuses on the interplay between UX engineering and interaction design. It is argued that the gap between these two phases in inherently challenging. To overcome the gap, designers’ knowledge on the results of UX activities and general UX guidance is critical. Incentives on good UX can be one means for good results.