Use of Self-Service Query Tools Varies by Experience and Research Knowledge
Gregory W. Hruby, Jessica S. Ancker, Weng Chunhua · Studies in health technology and informatics · 2015
The lack of understanding of user experience with self-service query tools is a barrier to designing effective query tools and is what propelled this study. User actions were documented and transformed into networks of actions for qualitative analysis. Proficient use of self-service query tools requires significant technical experience. To decrease the user learning curve, additional user education is necessary for novice users.