Natural Language Dialogue in a Virtual Assistant Interface
Ana M. García-Serrano, Luis Rodrigo-Aguado, Javier Calle · 2002
Dialogue management and language processing appear as key points in virtual assistants for e-shops, as their main goal is to assist the user both in his navegation through the shop product pages and in his search for the most appropriate product.In this paper we present the details of the semantic and pragmatic approach and the dialogue management done in the ADVICE project (IST-1999-11305) for a bricolage tools shop, as well as how this modules have been evaluated.