Performance Evaluation for Public u-IT Services using a Proposed Three-dimensional Model
Jae-Won Kim, Se‐Jin Kim, Jong-Bong Byun · Journal of Digital Convergence · 2011
In this paper, we introduce an integrated performance evaluation model defined by the three indices (evaluation index for each evaluation stage, performance viewpoint, and performance type) and analyze the utilization and satisfaction of the seven public u-IT services implemented from 2008 to 2009 using the proposed model. From the performance results of the public u-IT services, it was found out that most of the research goals initially set by the public u-IT service support projects were satisfied. Furthermore, we suggest improvement directions and promotion strategies of future projects.