A Goal-oriented Analysis to Guide the Development of a User Feedback Ontology.
Renata S. S. Guizzardi, Itzel Morales-Ramirez, Anna Perini · 2014
Abstract. Nowadays, developers and service providers put a lot of effort on collecting and analyzing user feedback with the purpose of improving their ap-plications and services. This motivates the proposal of new tools to collect and analyze feedback. In our work, we develop a user feedback ontology, aimed at clarifying the concepts of this domain. For that, we follow a goal-oriented methodology to identify the competency questions that represent the ontology requirements. In this paper, we discuss an excerpt of the goal model used to guide the development of our ontology. Moreover, we present examples of competency questions identified through the analysis, and the corresponding fragment of the user feedback ontology.