Fiddling in hotel bars: types, patterns, motivations and prevention
Karen M. Gill · Palgrave Macmillan UK eBooks · 2005
It is tempting to see fiddling as an innocent perk, but on a broader scale the cost of fiddling and employee theft to business and industry is enormous. A recent survey by the British Retail Consortium estimated that staff theft in the retail industry accounted for £554.5 million a year (Burrows and Speed, 1994). This is not an isolated example: it was estimated that £2 million a year was lost through airline staff fiddling drinks on flights, and fraud by employees costs British Rail’s buffet car service £1 million a year (Horsnell, 1989). By the same token a hotel, restaurant and public house chain with a turnover of £ 100m a year was said to have lost £3 million (or 3 per cent of turnover) through staff fiddles (Catering South West, 1988). These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.