Divergence of User eXperience: Professionals vs. End Users.
Anssi Jääskeläinen, Kari Pekka Heikkinen · 2010
User eXperience (UX) is a well known term, but there is a divergence of understanding its meaning between UX professionals and end users. Even among UX professionals definitions and attributes vary from source to source. Therefore it is not surprising that the importance of the different UX attributes between UX professionals and end users also vary greatly. The differences are even bigger, if the personal characteristics are taken into account. This might lead to a situation where the UX designer does not know what an end user of the software would like to have, also vice versa; an end user does not necessarily appreciate what the UX designer has done. This problematic situation forms the basis of the currently ongoing study and the preliminary results from the conducted UX surveys are presented here.