The Service Capacity Management of Service Operation
Xin Yuan-yua · Keizai keizai · 2006
The service capacity is a new field.It relates to customer satisfaction.The higher the service quality is,the higher the customer's satisfaction is.The service capacity is dynamic,it is limitless.Management of service operation should adopt the tactics which can obtained the production efficiency,isolate key technology and minimization service production system,and make the production line management to the whole system.