Study on Extracting Method of Key Quality Indicators in Wireless Network
Guangjun He · 2008
The perception that customers have to a service is not solely based on traditional quantitative measures related to network performance,but include more operations related measures such as billing accuracy and problem resolution.The paper presents the extracting method of KQIs to support a customer centric approach.The KQIs include more qualitative factors,such as the perceived timeliness of problem resolution.This provides the Wireless Service Provider with an advantage over other methods that focused on collecting network data.Finally,the paper gives a use case of extracting KQIs in wireless network.