Transformation of the Service concept and Innovation of the Service Content
Wang Man-f · Journal of Hebei Fnergy Institute of Vocation and Technology · 2003
In view of the competition in the domestic telecommunication markets, the author has analyzed the problems of the service standards of the special - purpose communications network of an enterprise which cannot meet with the requirements for market competition after its entering into the market and participating in the competition . The significance of transformation of the service concept and innovation of the service content is explained, further analysis of the relations between providing good service and the development of a company is made, and some concrete measures for improving service quality has been put forward.