Metro Customer Service Hotline System Based on All-In-One Platform
Hao Wang · Journal of Transportation Systems Engineering and Information Technology · 2006
Aiming at operational characteristics of Metro customer service work,customer service hotline system based on All-In-One platform which is the mainstream development trends of modern call center has been developed to achieve the network of passenger service and business management and make them computerized.It also introduces function and characteristic of All-In-One platform,analyzes functional requirements of the system,and gives overall design solutions for the system.Passenger service hotline system takes customized IVR flow and CRM software development as its core.And it adopts a variety of key technologies,guaranteed the extensible and advanced of the system.The system is opened and operated in Nanjing subway.After successful reliability operation test,the system is simple and convenient.