Research on Manufacturing Enterprises Teleservice Platform Based on Customer Relationship Management
Gao Cheng-hui · Modular Machine Tool & Automatic Manufacturing Technique · 2005
Owing to the competitive market and customers, to develop teleservice on Internet environment becomes the urgent demands for manufacturing enterprises. In this paper, the concept of customer relationship management is briefly introduced, then the architecture of manufacturing enterprises teleservice platform based on customer relationship management is built and the modules in the platform are introduced. The key technologies of the teleservice platform, such as Web technology, data warehouse technology and system security technology, are thoroughly analyzed, moreover, a data warehouse-based solution to the teleservice platform is provided.