Study on Goods Recommendation Based on Knowledge Transformation
Fengxia Yin · Journal of Ankang University · 2011
We analyze the traditional customer relationship management(CRM),and discuss the fault of the structure and the function.We think that knowledge is dynamical and it can be transformed.We improve the model and propose a new model(KTCRM)by use of the knowledge transfer idea.It can solve the problem of the common model that thinks the knowledge is static.And we run our algorithm by recommendation support degree.