Design and Implementation of Cross-Regional Call-Center System in JSCN Nanjing Customer Service Center
Xin Huang · China Digital Cable TV · 2009
This article introduces the planning,design,upgrading and implementation of cross-regional call-center system in JSCN Nanjing Customer Service Center.It demonstrates the centralized management style and security system of interconnection through SDH,also the progress and perceptiveness of cross-regional system construction.