Application of Plato Analysis Method in the quality evaluation of nursing care in outpatient infusion process
YU Hewei · 2005
The authors reported the application of Plato Analysis Method to the quality evaluation of nursing care in outpatient infusion process.By using questionnaire and drawing Plato statistical chart,they investigated and analyzed the quality evaluation of nursing care in outpatient infusion and found out the main reasons of patient dissatisfaction.Then they took feasible measures to adjust the nursing care.As a result,the rate of patient dissatisfaction dropped from 15.0% to 4.8%,and the main reasons of patient dissatisfaction reduced from 75.0% to 20.0%,which showed Plato analysis method could help nursing supervisor find out the key factor from complicated nursing problems immediately,and could be of practical significance to improve the quality of nursing care and reduce the fault of nursing care to the least point.