Construction of Customer Service System in Medium-small Travel Agency
Leping Zhang · Computer and Modernization · 2008
This paper analyzes the characteristic of medium-small travel agency,and the problem in customer service at first.Then introduces.NET 2.0 and 3-layer architecture to construct customer service to suit for medium-small travel agency,optimizes the complaint work flow,solves the problem in a collaborative way.At last buildes customer information data base.Then improving the Travel Agency Customer Service quality,heighten the efficiency of complaint transact with rule module,using customer information data base to analyze the customers,building knowledge data base,achieve the primary Customer Relation Management.