The design and realization of customer Relationship Management system for valve corporation
Sufen Wang · Valve · 2005
This paper introduced the concept of CRM in brief,illuminated what the CRM can do,and its implement step. Especially the author analysed the status of the Valve-industry. The emphasized analyzing is about the using of software-engineering`s thought and method. Aim at the characteristic of Valve-Corporation,point to its CRM System,the author spreaded collectively design and realization. The function indicates: This system satisfied perfectly the requirement of valve industry,and brings better benefit for Corporation.