The Project of on-line Customer Service Center:Technique and Construction
Men Mao-lin · Journal of North China Institute of Aerospace Engineering · 2008
This article mainly introduces the technique of three layer system structures in building the on-line customer service center.It also offers the design of the interface through a conversional database business,developing the Web service by the J2EE technique and the development platform to integrate the data resources and business logic and the accounts system by middleware.This project not only satisfies the actual request of the agency business and self-service searching but also satisfies the needs of continuous change of mobile business,which is beneficial to the construction of the new business supporting system.