Analysis into the Relationship Between Search Engine User Behavior and User Satisfaction Evaluation
Jia Liu · Zhongwen xinxi xuebao · 2014
As an important category of traditional work in search engine evaluation,user satisfaction evaluation has many differences from traditional relevance measurement evaluation.User satisfaction is a more user-centered evaluation,providing aglobal and systematic evaluation to the performance of search engine.This paper describes the relationship between search engine user behavior and user satisfaction evaluation.We designs an experiment with the premise of avoiding impacting user searching experiences,through which we collected query-level explicit judgments of user satisfaction and user behavior log,then analyzes the collected data to elicit valuable conclusions.The findings provide insights into the improvement of the performance of search engine and the amelioration of user searching experiences.