The Application of the Service Recovery Theory in the E-banking Customer Information Security Management
Bai Yun-ji · Science and Management · 2015
The services possess a series of characteristics of difference, invisibility and synchronization of production and consumption, which make the service business uncertain. The enterprise that even is the best cannot avoid service failures, to ensure the effective development of enterprises, it is necessary to carry out the corresponding service recovery. And the service recovery strategy of the E-banking for the customer information security products has long been ignored by the enterprise, and it is also an urgent need to fill in the academic community. In this paper, we analyze the current situation of E-banking, and review the three basic theories of service recovery, put forward the relevant strategies for the customer information security management service recovery of E-banking.